UX Design Case study
Cyberthreat Intelligence Sharing, Prevention & Reporting
Cybersecurity
Kawach: Cyberthreat Intelligence Sharing, Prevention & Reporting Application
Empowering Seniors for Safer Digital Experiences
Project Overview
This project addresses the growing vulnerability of senior citizens in India to cybercrime, the project identifies key challenges such as low digital literacy, lack of awareness, and poor accessibility to cybercrime reporting systems. The final outcome is a user-friendly digital platform that simplifies cybercrime education, enhances digital confidence, and enables secure and easy reporting of threats. The solution combines accessibility principles with intuitive design to ensure inclusivity, safety, and empowerment.
Problem Statement
Senior citizens in India, increasingly dependent on digital platforms post-pandemic, face high risks of cybercrime due to low digital literacy and complex app interfaces. There’s a lack of awareness, training, and accessible reporting systems. A simplified, secure solution is needed to educate, empower, and protect them in the digital space.
Industry
Cybersecurity
Client
Self Initiated
My Role
UX-UI designer
Platforms
Android Application
Timeline
January - May 2021
Process
01 Empathize & Research
Did extensive secondary research on cybercrime trends, government policies, and digital adoption patterns in India
Primary reseach was conducted through interviews with police officials, cybersecurity experts, and elderly users to uncover challenges
Additional data from both elderly users and service vendors helped triangulate the research, highlighting a widespread lack of digital literacy
02 Define & Synthesize User Insights
Five personas were created to reflect varying levels of digital literacy, exposure to cybercrime, and everyday needs
Empathy maps & user journeys tools were used to visualize emotional and behavioral patterns, showing how seniors interact with digital devices and where pain points lie
Need, wants & desires matrix framework clarified what users truly value, safety, connection, simplicity, and trust.
03 Ideate & Conceptualize Solutions
Several ideas were brainstormed from awareness campaigns to detection tools:
Final concept was a hybrid of two top ideas: A user-friendly, accessible application and portal where seniors can learn about, detect, and report cyber threats, validated by the Indian cyber cell.
Added features like autofill suggestions, 2 step sign in and real-time error detection with AI overlay on other apps
04 Design, Prototype & User Test
A high-fidelity prototype with touch-friendly buttons and simplified navigation was developed in Figma keeping visual lannguage defined for senior citizens
Testing was done with 4 elderly users, validating the ease of navigation and need for larger fonts, fewer screens, and visual clarity
Key learnings from feedback were incorporated into the final iteration
Data & Statistics
560
Million Internet
Users In India
2nd
Largest Internet
Base after China
60%
Increase in internet
users by the year 2022
136
Cybercrime cases reported everyday
Interviews
To gain a deeper understanding of the problem, initial interviews were conducted with police officials and cybersecurity experts, providing valuable insights into the current landscape and challenges faced in addressing cybercrime. These findings were further validated through 15 user interviews with individuals representing the target demographic, helping to uncover key pain points and user-specific difficulties.
Persona
Archetypes were created from 4 types of people, one with advanced technological skills and knowledge, one with medium knowledge, one without knowledge and one with the knowledge and skill faced cybercrime. Here there are the once who have limited tech knowledge and have faced cybercrime.
Amitdas Gupta
Manager
I just want the checkout to be quick and painless—no surprises or unnecessary steps!
Age: 60
New Delhi , India
Tech Proficiency: Moderate
Gender: Male
Goals
Staying connected with family and friends
Entertainment, mails, online shopping, social media
Using spirtual applications, check status of bill payments and phone recharges, making payments online
Expermenting exploring new sectors of tech
Frustrations
A lot of time was taken to investigate the case.No status updates on investigations.(3-4 months)
A long process to report a cybercrime
Difficult to remember basic flow and steps in a applications like registerations. As is loosing his memory due to age
Problem in reading small text in some applications and operating between multiple screens
JP Jain
Middle school Teacher
Age: 70
New Delhi , India
Tech Proficiency: low
Gender: Male
Goals
Staying connected with family and friends.As they stay far away
Entertainment and Expermenting to learn new technology to become independent and self reliant
Clicking photos and making memories to remember
Using spirtual applications, check status of bill payments and phone recharges
Frustrations
Asking others for help
Problem in identifing the colours as loosing his vision
Face problem in picking up the phone due to health care issues (Parkinsons)
Difficult to remember basic flow and steps in a applications like registerations. As is loosing his memory due to age
Visual Language
Stylesheet & Wireframes
Stylesheet contain font , font size, colour scheme and layout/grid used in the application to design.
Mockups
Key Learnings
Empathy-Driven Design is Essential
Designing for senior citizens highlighted the importance of accessibility, simplicity, and empathy in UX, especially when users have limited tech exposure and face real security threats.
Real-World Validation Strengthens Design Decisions
Engaging with both police professionals and elderly users through interviews provided grounded insights that shaped a more practical and relevant solution
Awareness Alone is Not Enough
While many seniors had heard of cybersecurity, the project revealed a critical gap between awareness and actionable understanding, pointing to the need for intuitive, educational digital tools